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Service Desk Analyst

NHS AfC: Band 4

Main area
IT Service Desk Analyst
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time: 37.5 hours per week
Job ref
914-BSA2473
Site
Hesketh House, Fleetwood
Town
Fleetwood
Salary
£21,892 - £24,157 per annum
Salary period
Yearly
Closing
25/10/2020 23:59
Who we are

We’re the NHS Business Services Authority. We provide critical central services to NHS organisations, NHS contractors, patients and the public.  Have you had a European Health Insurance Card (EHIC)? Perhaps you’ve had an Exemption Certificate or have a Pre-payment Certificate to spread the cost of your prescriptions? We issue those. Maybe you’re a member of the NHS Pension Scheme? We administer the scheme on behalf of the Department of Health and Social Care. Ever applied for a vacancy on NHS Jobs? That’s one of our services too.
 
Our vision is to be the ‘delivery partner of choice’ for the NHS. Our values were developed with our people, for our people and they reflect the fact that we CARE passionately about what we do. They are to be Collaborative, Adventurous, Reliable, and Energetic. We know that how we approach our work contributes to our colleagues’ health, wellbeing, and sense of connection to the business. We aspire to be a great, inclusive place to work.
 
Our drive to make things easier for our customers has seen us increase the digitisation of our services and we’re using new technology to deliver efficiencies and improve the customer experience. We gather data and use it to help the NHS make more informed and effective decisions, as well as reduce fraud, error, and waste. We also see an opportunity to contribute to the wider health agenda in terms of prevention and health inequalities.

We’re doing exciting things in a complex and challenging landscape so come and join us.
 
What we offer

Come and work for us and you’ll receive a benefits package that rewards your hard work and commitment, including a minimum of 27 days annual leave per year which increases with length of service plus Bank Holidays and the option to purchase additional leave, time off for volunteering, flexible working options, a generous Pension Scheme, access to loads of online and high street discounts including holidays, computers, insurance, mobile phones and meals out, and perhaps most importantly – a work/life balance.

An exciting opportunity has arisen for a vacancy within NHSBSA’s Technology Department for a Service Desk Analyst based at Hesketh House, Fleetwood.  The primary aim of the Service Desk is to restore normal service to end users as quickly as possible.  In this role you will be working supporting users of IT services delivered through multiple IT service contracts to support business operations.  A confident and effective communicator you will be first line support responding to incidents and service requests.  The Service Desk Analyst role requires you to leverage support from suppliers, in-house teams and utilise specialist tools to manage events.   

Step into healthStonewall Top 100 Employer 2020Disability confident leaderDefence Employer Recognition Scheme (ERS) - SilverEmployers Network for Equality & Inclusion

Documents to download

Apply online now

Further details / informal visits contact

Name
Samantha Ramskill
Job title
Service Management Analyst
Email address
sam.ramskill@nhs.net
Telephone number
01253774744