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Assessment Officer

NHS AfC: Band 3

Main area
Assessment Officer
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week
Job ref
914-BSA2702-NS
Site
Hesketh House
Town
Fleetwood
Salary
£19,737 - £21,142 per annum
Salary period
Yearly
Closing
20/04/2021 23:59
Who we are

We’re the NHS Business Services Authority. We provide critical central services to NHS organisations, NHS contractors, patients and the public.  Have you had a European Health Insurance Card (EHIC)? Perhaps you’ve had an Exemption Certificate or have a Pre-payment Certificate to spread the cost of your prescriptions? We issue those. Maybe you’re a member of the NHS Pension Scheme? We administer the scheme on behalf of the Department of Health and Social Care. Ever applied for a vacancy on NHS Jobs? That’s one of our services too.
 
Our vision is to be the ‘delivery partner of choice’ for the NHS. Our values were developed with our people, for our people and they reflect the fact that we CARE passionately about what we do. They are to be Collaborative, Adventurous, Reliable, and Energetic. We know that how we approach our work contributes to our colleagues’ health, wellbeing, and sense of connection to the business. We aspire to be a great, inclusive place to work.
 
Our drive to make things easier for our customers has seen us increase the digitisation of our services and we’re using new technology to deliver efficiencies and improve the customer experience. We gather data and use it to help the NHS make more informed and effective decisions, as well as reduce fraud, error, and waste. We also see an opportunity to contribute to the wider health agenda in terms of prevention and health inequalities.

We’re doing exciting things in a complex and challenging landscape so come and join us.
 
What we offer

Come and work for us and you’ll receive a benefits package that rewards your hard work and commitment, including a minimum of 27 days annual leave per year which increases with length of service plus Bank Holidays and the option to purchase additional leave, time off for volunteering, flexible working options, a generous Pension Scheme, access to loads of online and high street discounts including holidays, computers, insurance, mobile phones and meals out, and perhaps most importantly – a work/life balance.

An exciting opportunity has arisen for an Assessment Officer role within Student Services. 

Working as part of Student Services within Citizen Services, the Assessment Officer will be required to assess, and process complex means tested application forms. You will be responsible in examining and interpreting information received in Student Services from a range of sources quickly, accurately, and fairly complying with agreed procedures and technical instructions.

Quality checking all work streams across the service is also requirement.

A key element of the role involves working with internal and external customers, stakeholders and third parties via telephone to ensure their queries are resolved promptly and efficiently.

The Assessment Officer should be comfortable handling concurrent tasks/systems and cope with distractions. You must have an eye for detail and must be able to understand information quickly and accurately. A key element to the role is for you to have the ability to work autonomously as well as part of a team.

If you have a positive attitude and have a keen eye for detail, and are flexible with a proven willingness to take on extra duties, we look forward to receiving your application.

The position is based at Hesketh House, Fleetwood however is currently Home working.

Stonewall Top 100 Employer 2020Disability confident leaderDefence Employer Recognition Scheme (ERS) - SilverEmployers Network for Equality & InclusionStep into healthBetter Health at Work Award

Documents to download

Apply online now

Further details / informal visits contact

Name
Hayley Prescott
Job title
Service Delivery Manager
Email address
hayley.prescott@nhs.net