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Team Manager

NHS AfC: Band 7

Main area
Team Manager
NHS AfC: Band 7
Full time: 37.5 hours per week
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Ridgway House
Middlebrook and Newcastle
£37,570 - £43,772 per annum
Today at 23:59

Who we are

We’re the NHS Business Services Authority. We provide critical central services to NHS organisations, NHS contractors, patients and the public.  Have you had an EHIC card? Perhaps you’ve had an Exemption Certificate or have a Pre-payment Certificate to spread the cost of your prescriptions? We issue those. Maybe you’re a member of the NHS Pension Scheme? We administer the scheme on behalf of the Department of Health and Social Care. Ever applied for a vacancy on NHS Jobs? That’s one of our services too.

Our vision is to be the ‘delivery partner of choice’ for the NHS. Our values were developed with our people, for our people and they reflect the fact that we CARE passionately about what we do. They are to be Collaborative, Adventurous, Reliable, and Energetic. We know that how we approach our work contributes to our colleagues’ health, wellbeing, and sense of connection to the business. We aspire to be a great, inclusive place to work.

Our drive to make things easier for our customers has seen us increase the digitisation of our services and we’re using new technology to deliver efficiencies and improve the customer experience. We gather data and use it to help the NHS make more informed and effective decisions, as well as reduce fraud, error, and waste. We also see an opportunity to contribute to the wider health agenda in terms of prevention and health inequalities.

We’re doing exciting things in a complex and challenging landscape so come and join us.

What we offer

Come and work for us and you’ll receive a benefits package that rewards your hard work and commitment. Benefits you’ll receive include a minimum of 27 days annual leave per year which increases with length of service, plus Bank Holidays and the option to purchase additional leave, time off for volunteering, flexible working options, a generous Pension Scheme, access to loads of online and high street NHS Discounts including Apple Store, Sketchers, Nandos, and Vodafone, and perhaps most importantly – a work/life balance.

As a Digital Team Manager, leading and managing multidisciplinary teams to both develop and support a range of products and services to the NHSBSA you will demonstrate a range of leadership skills, in managing, developing and supporting people, processes and activities. 

The Digital, Insight and Technology teams are modernising and transforming the business in line with our transformation journey and this includes the delivery of business solutions using agile methods in a continuous delivery environment.  Great communication skills are a priority as you will work with Professional (Community of Practice) leads and Lead Delivery Managers  to ensure that staff from different professional disciplines has the peer support from their community of practice as well as within their line management team.

You will be an active member of the department, with occasional travel to other locations. Working under general direction and within a clear framework of accountability you will exercise substantial personal responsibility and autonomy to plan one or more teams’ workloads to meet objectives and delivery timeframes. 

Demonstrating excellent communication skills, influencing across multiple groups of people including customers, suppliers and partners, you will form a deep understanding of wider customer and organisational needs, participating in both internal and external activities in line with your specialism to keep your skills up to date.  With a clear ability to rationalise complex technical information, you will transform this information, making it understandable for others to work with.  

Engaging with stakeholders, you will facilitate, foster collaborative approaches, prioritise requirements and optimise resource utilisation while demonstrating a creative and innovative approach, advising on a number of standards, methods, tools and applications, so that the optimum approaches, standards and solutions are delivered to meet organisational objectives. 

Please be aware that there is currently 1 role available in Newcastle and 1 role available in Middlebrook.


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Further details / informal visits contact

Amanda Parry