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Contact Centre Team Manager

NHS AfC: Band 5

Main area
Team Management
NHS AfC: Band 5
Full time 37.5 hours per week
Job ref
Bridge House
£24,214 - £30,112 per annum
25/07/2019 23:59

The NHS Business Services Authority (NHSBSA) is the main processing facility and centre of excellence for payment, reimbursement, remuneration and reconciliation for NHS Dental Practitioners, Pharmacists, NHS Pensions and other affiliated parties.

We are currently recruiting for Contact Centre Team Managers to join our award winning Contact Centre Service based in Newcastle City Centre.  We are tasked with resolving inbound queries and back office work from NHSBSA customers via telephone, email and social media.

Do you have a passion for working with people and have natural leadership skills such an influencing, motivating and engaging well with others? This exciting role requires someone who is a positive, self-motivated individual; you will work with colleagues at all levels to provide strong and clear leadership for your team across all areas of performance and staff development, ensuring that team objectives are achieved.

You should have previous experience within a target driven call centre environment and a passion for proactively improving quality and performance. You will ensure a continuous improvement culture exists within the team and as a result establish new working practices leading to performance improvements, enhanced customer service and reduced costs.    

We offer flexible working hours of 37.5 hours per week between the Contact Centre opening hours of 8am - 6pm Monday to Friday, and 9am - 3pm on Saturday.

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Further details / informal visits contact

Carly Harris

Louise Carr