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Academy and Quality Coach

NHS AfC: Band 4

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Academy and Quality Coach
NHS AfC: Band 4
Initial 7 month secondment
Full time 37.5 hours per week
Job ref
Newcastle Upon Tyne
Newcastle Upon Tyne
£19,409 - £22,683 per annum
18/10/2017 23:59

The NHS Business Services Authority (NHSBSA) is the main processing facility and centre of excellence for payment, reimbursement, remuneration and reconciliation for NHS Dental Practitioners, Pharmacists, NHS Pensions and other affiliated parties.

This is an exciting opportunity to join the Contact Centre team as an Academy and Quality Coach.

This role will be key to providing support and coaching, primarily within the academy environment, but also across the wider Contact Centre to ensure new and existing staff are fully supported putting into practice training and up-skilling.

You will be passionate about people, coaching and development with a can-do attitude and a drive to succeed. You will also be part of shaping this role and therefore a high degree of self management, proactivity and flexibility is a must.

The post-holder will be able to balance the need to support staff in the academy environment against the need to ensure relevant performance standards are achieved so that when staff leave the academy they are fully prepared.

For further details contact: Faisal Izzat
Training and Recruitment Service Delivery Manager
Tel: 0191 203 5198

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Further details / informal visits contact

Faisal Izzat
Training and Recruitment Service Delivery Manager
Tel: 0191 203 5198


Michael Dunn
Training and Resource Lead
Tel: 0191 203 5689
Ext: 500 2269