Work for us
Optimisation Team Leader
NHS AfC: Band 5
- Main area
- Admin and Clerical
- Grade
- NHS AfC: Band 5
- Contract
- Fixed term: 21 months (or Secondment until 31-Mar-2025)
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 914-BSA4009
- Site
- Stella House
- Town
- Newcastle Upon Tyne
- Salary
- £28,407 - £34,581 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Job overview
We have new & exciting Team Leader posts available until 31/03/2025
This role is also available to applicants in the Fleetwood and Wakefield areas.
NHSBSA Workforce Service Directorate (WSD) provides a range of services that support NHS employers to streamline HR and recruitment processes, as well as supporting employees throughout their NHS career and beyond.
The NHS Long Term Plan sets out many workforce ambitions and activities to address current and future workforce pressures. You will be part of the Optimisation Team who offers extra support to the NHS and wider system to overcome these workforce challenges.
Our goal is to help the NHS and the wider system improve its use of our workforce services:
- NHS Jobs,
- HR Shared Services,
- NHS Electronic Staff Record (ESR),
- NHS Pensions
We promote and enable best possible use of all workforce systems and services. The team provide project planning and management, implementation, education, and ongoing support to organisations using these systems and services.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
You will work alongside NHS Jobs, ESR and NHS Pensions Teams, providing excellent leadership to support team members and as part of this you will:
- Support and report to Optimisation Implementation Leads.
- Ensure engagement from Implementation Team Members during the implementation of change, providing clear direction, updates and identification of risks and actions to enable a positive change experience.
- Encourage an atmosphere of trust and openness based on working together and shared objectives. Support the implementation of business change across several projects and diverse stakeholder groups.
- Line management for direct reports and responsibility for the effective implementation of policies relating to appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and personal development plans.
- Manage the performance of staff members and provide regular constructive feedback about performance and behaviour. Agree realistic targets and evaluate achievement, providing staff with timely constructive feedback
We are looking for someone who is:
- Ambitious and motivated
- Passionate about helping NHS organisations to enhance their use of our Workforce Services and Systems
- An excellent communicator with energy and enthusiasm, as we are a national team who is passionate about helping the NHS get the most from our services
- Focused on continuous improvement in everything they do.
Working for our organisation
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.
Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us we want you to grow and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women’s networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you’re interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Detailed job description and main responsibilities
In this role, you are accountable for:
- Supporting and reporting to the Optimisation Implementation Lead.
- Build excellent working relationships internally and externally, with colleagues, customers and system users.
- Ensure engagement from Implementation Team Members during the implementation of change, providing clear direction, updates and identification of risks and actions to enable a positive change experience.
- Encourage an atmosphere of trust and openness based on working together and shared objectives. Support the implementation of business change, highlighting risks, issues and actions in line with required standards across a number of concurrent projects and diverse stakeholder groups.
- Full line management for direct reports and responsibility for the effective implementation of policies relating to appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and personal development plans.
- Manage the performance of staff members and provide regular constructive feedback about performance and behaviour. Agree realistic targets, monitor and evaluate achievement of same, providing staff with timely constructive feedback.
- Monitor and manage workflow of the team proactively and in conjunction with the Optimisation Leads in order to ensure that adequate resource is available.
- Make flexible use of resources to meet completion and performance targets. Assess performance data, interrogate and analyse available systems to make informed decisions about workload planning, trend analysis and workflow issues. Delegate tasks as needed.
- With the guidance of Optimisation Leads, develop and improve office procedures, implement any process improvement initiatives, aligning activity to business plan and performance standards.
- Communicate effectively with NHSBSA, and customers, answering and resolving escalated queries to provide excellent customer service. Where necessary, conduct research/obtain information to resolve queries.
- Set work and quality standards in conjunction with the Optimisation Leads, setting targets and improvement thresholds with individuals as appropriate.
- Deal with problem solving and identifying system improvement needs and process changes/improvements, keeping relevant processes up to date and ensuring staff and customers use them.
- Ensure communication and staff briefings are timely and effective to inform staff of technical changes to procedures and systems and monitor the implementation of them.
- Make effective and timely use of all relevant HR policies to support performance management and implement policies in accordance with the values and behaviours promoted by the organisation.
- Ensure communication and staff briefings are timely and effective to inform staff of technical changes to procedures and systems and monitor the implementation of them.
- Define, check and quality assure processes to ensure effective monitoring and delivery of service and implement identified improvements.
- Ensures a continuous improvement culture exists for self and within the team and as a result establishes new working practices leading to performance improvements, enhanced customer service or reduced cost by identifying and facilitating improvements to service delivery.
- To participate in wider organisational activities where own recognised strengths may be utilised (e.g. project management skills).
- Be accountable for your own personal development needs in order to be fully equipped to meet current and future management and organisational needs.
- Undertake such other duties as may be required commensurate with pay band and experience.
Person specification
Qualifications
Essential criteria
- Supervisory or Management qualification NVQ level 4 or above or equivalent qualification or demonstrable work-based experience.
Desirable criteria
- Further Education Qualification
Personal Qualities, Knowledge and Skills
Essential criteria
- Able to work on own initiative, taking decisions and actions in line with the aims of the organisation
- Able to demonstrate proven effective leadership and motivational skills
- Encourage innovation in others
- Identify and influence different approaches to working practices
- Committed to continuous improvement, working in partnership with colleagues, able to develop their ideas.
- Excellent organisational, inter-personal and communication skills
- Committed to contributing effectively to team working
- IT skills for full use of management information
- Drive and manage significant change to agreed quality standards
- Proven time and self-management skills
- Innovative and forward thinking
- Discrete and sympathetic with a calm and confident manner
Desirable criteria
- Understanding of the DPA, FOI & GDPR
- NHS Recruitment/HR Knowledge
- Ability to work effectively across locations
- Comfortable working away from home on occasion with nationwide travelling.
Experience
Essential criteria
- Significant relevant Management/ Supervisory experience
- Experience of providing excellent customer service
- Experience of managing performance and taking corrective/ preventative action
- Experience of consulting with colleagues, conducting briefings and performance reviews
- Experience of resource management, managing workflow and multiple tasks
Desirable criteria
- Working in a customer service focused environment
- Experience of training delivery
- Liaison with external organisations
- Knowledge of Authority HR policies
- Project Work
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Sarah Hedworth
- Job title
- Optimisation Implementation Lead
- Email address
- sarah.hedworth@nhs.net
- Telephone number
- 07442 837200
- Additional information
Working Pattern - Monday, Tuesday & Wednesday