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Business Manager

NHS AfC: Band 7

Main area
Administrative
Grade
NHS AfC: Band 7
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
914-BSA3418
Site
Stella House
Town
Newcastle Upon Tyne
Salary
£40,057 - £45,839 per annum
Salary period
Yearly
Closing
29/06/2022 23:59

Job overview

If you are self motivated, have good communication skills, attention to detail and are interested in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for a Business Manager to support the Chief Operating Officer and provide support to the wider operational directorates.

You’ll support the COO and Senior Management Team to work effectively and cohesively, supporting with the planning and coordination of meetings, events, researching and coordinating reports, preparing and reviewing communications, alongside a variety of other responsibilities to help support the wider team.

You’ll be liaising with stakeholders at all levels and will need to have a working knowledge of all ongoing and changing priorities to ensure you can help keep the team on track.  Flexibility will be important as you may be required to work across different areas, so every day will be different!  

What do we offer?

  • 27 days leave (increasing with length of service) plus 8 bank holidays
  • Flexible working (we are happy to discuss options such as compressed hours)
  • Flexi time
  • Hybrid working model (we are currently working largely remotely)
  • Career development
  • Active wellbeing and inclusion networks
  • Excellent pension
  • NHS Car lease scheme
  • Access to a wide range of benefits and high street discounts!

Main duties of the job

  • Working effectively with the Chief Operating Officer and their direct reports, to ensure the smooth running and cohesion of the Directorate contributing to the achievements of the Directorate strategy and plans.
  • Coordinating and developing regular reports and updates
  • Planning and organising numerous events/meetings. Ensuring communication tools are used to their maximum value for circulating the minutes, agenda and presentations in a timely manner.
  • Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings for the Chief Operating Officer and others as required.
  • Working collaboratively and effectively with a variety of external and internal colleagues on projects and programmes to ensure effective delivery is achieved.
  • Drafting reports summarising status on issues, appraising outcomes, and providing progress reports

Working for our organisation

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women’s networks help our colleagues to be their authentic selves at work.

At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you’re interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.

We are the NHS delivering for the NHS.

Detailed job description and main responsibilities

Job purpose:

This role is to support Senior Management Team deliver the organisation’s strategic goals by ensuring delivery of agreed sub strategies and associated plans. The role supports the Senior Management Team to drive and deliver change and transformation within its services to maximise internal customer satisfaction whilst delivering significant improvement, ensuring organisational effectiveness and value for money. The role is designed to build on a combination of subject matter expertise and technical skills to facilitate strong service delivery performance and apply a structured change management approach and methodology for the impact of any change.

This role will provide senior support to Chief Operating Officer and senior management team across a range of functions, with specific responsibility for budget management and gaining access to legal services on behalf of the organisation. This role will required to lead and manage the administration support team to the Directorate ensuring high quality, timely interventions are delivered to ensure the smooth running of the Directorate. This role will also and will be required to be a strong project manager with experience of contract management. A highly commercial approach with experience of supporting suppliers/vendors is critical to ensure best value is driven through new and existing contractual arrangements and return on investment/best value is achieved.

The post holder will work collaboratively with colleagues across the Directorate and will embrace a one team ethos, continually supporting team development and challenging the status quo to ensure consistent, value adding interventions.

 

In this role, you are accountable for:

  1. Working effectively as part of the SMT to ensure the smooth running and cohesion of the Directorate contributing to the achievements of the Directorate strategy and plans.

 

  1. Coordinating and developing the monthly Reporting framework including BBS, Board and LT submissions. This will require collaboration with all of the SMT and liaising with managers and members of other functions, to address inter-dependencies and ensure alignment.

 

  1. Reporting on highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting enabling insight to be driven from the data to enabling effective decision making.

 

  1. Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings for the Leadership team and others as required.

 

  1. Managing and co-coordinating of the budget. Liaising with colleagues in finance and members of the SMT as required. Prepare and present financial summary reports as necessary to demonstrate best value is being achieved.

 

  1. Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities.

 

  1. Leading and managing the administration support team to the Directorate ensuring high quality, timely interventions are delivered to ensure the smooth running of the Directorate.

 

  1. Ensuring the appropriate management/usage of NHSBSA’s corporate credit card and associated procedures, ensuring adequate liaison with the Director of Finance and Corporate.

 

  1. Working collaboratively and effectively with a variety of external and internal colleagues on projects and programmes to ensure effective delivery is achieved.

 

  1. Acting as the point of contact and enabling colleagues to access to the NHSBSA’s legal services, maintain accurate records of on-going legal cases and monitor and manage the related budget.

 

  1. Building and maintaining key relationships and maintains networks internally and externally, potentially including national networks.

 

  1. Overseeing and providing assurance that the SMT are delivering to required deadlines and to the required standards, in particular:

-Support the portfolio of initiatives in demonstrating value for money for the current spend through tracking, managing and delivering agreed benefits

-To support the delivery of day to day activities and projects

-To support the identification and sharing of best practice

 

  1. Developing and managing a comprehensive and cohesive plan that meets the strategic direction of the Team and minimises unnecessary disruption to stakeholders involved in the process and is operationally sound. Ensure the flexibility of the Strategic Plan if required to meet conflicting/changing requirements. Take into account the impact of any change the projects will have on the business and oversee handover of any products to ensure full ownership and buy-in within the business.

 

  1. Developing and leading on a robust process to assure the delivery of the Strategic Plan, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the NHSBSA.

 

  1. Contributing to short, medium and long term business plans content, achieving quality and effective business outcomes.

 

  1. Delivering projects to comply with key performance indicators.

 

  1. Leading the planning of own team projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.

 

  1. Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with organisational priorities.

 

  1. Planning and organising numerous events/meetings. Ensuring communication tools are used to their maximum value for circulating the minutes, agenda and presentations in a timely manner.

 

  1. Demonstrating effective stakeholder management across different departments and at all levels to ensure effective business outcomes.

 

  1. Supporting other business team managers as and when required.

 

  1. Forge close positive working relationships, in order to support an effective matrix approach to achieve the Team’s objectives.

 

  1. Working with our Commercial colleagues, proactively manage suppliers/vendors to ensure best value is driven from our contractual arrangements.

 

  1. Managing third parties and suppliers to ensure deliverables are met in a timely manner and within budget, driving best value and effective business outcomes.

 

  1. Identifying and proposing changes to the function making recommendations for improving service delivery and drafting changes, implementation and interpretation to policies, guidelines, contracts and service level agreements (SLAs) which may impact service delivery.

 

  1. Collating as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project ‘products’.

 

  1. Analysing, interpreting and present data to highlight issues, risks and support decision making.

 

  1. Drafting reports summarising status on issues, appraising outcomes, and providing progress reports to the Director and the Senior Management Team.

 

  1. The post holder will need to maintain a good knowledge of emerging policies from government departments for example finance, IT, procurement, pensions, change management, etc.

Person specification

Personal Qualities, Knowledge and Skills

Essential criteria
  • • Knowledge of business process improvement approaches, tools and techniques.
  • • Knowledge of Project planning and management techniques.
  • • IT proficient, primarily with Microsoft Office packages.
  • • Working knowledge of financial processes.
  • • Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
  • • Negotiate on difficult and controversial issues including performance, change and people.
  • • Political awareness and awareness of broader aspects which may impact on the area of expertise.
  • • Problem solving skills and ability to respond to sudden unexpected demands.
  • • Ability to analyse complex facts and situations and develop a range of options.
  • • Takes decisions on difficult and contentious issues where there may be a number of courses of action.
  • • Strategic thinking – ability to anticipate and resolve problems before they arise.
  • • Self-aware, appropriately confident, strong under pressure, resilient.
  • • A good organiser of time and activities, able to identify key issues and priorities.
  • • Determined and tenacious, committed to seeing delivery through to completion.
Desirable criteria
  • • An understanding of the background to and aims of current Department of Health policy including that associated with Arm’s Length Bodies.
  • • Should have an comprehensive understanding of the relationship between the DHSC, NHS England and other NHS Bodies

Experience

Essential criteria
  • • Demonstrable experience in a first line management role.
  • • Extensive knowledge of Operational directorates or within a similar working environment.
  • • Evidence of delivery outcomes using robust project management.
  • • Experience of identifying and developing improvement ideas into specific proposals / case for change supported by relevant, robust analysis.
  • • Development of compelling business cases that have been progressed to implementation.
  • • Experience of managing procurement processes.
Desirable criteria
  • • Experience of transformational change management.
  • • Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects.

Qualifications

Essential criteria
  • • Educated to degree level or equivalent level of experience of working at a similar level.
  • • Evidence of continuing professional development.
Desirable criteria
  • • PRINCE 2 Practitioner or equivalent qualification.

Employer certification / accreditation badges

Stonewall Top 100 Employer 2020Disability confident leaderStep into healthBetter Health at Work AwardTop 5 Best OrganisationsTop 25 Best Big Companies to Work forArmed Forces Covenant Gold AwardENEI TIDE Gold 2021Stonewall Gold 2022

Documents to download

Apply online now

Further details / informal visits contact

Name
Brendan Brown
Job title
Chief Operating Officer
Email address
Brendan.brown@nhs.net
Additional information

Caitlin Stronach- caitlin.stronach@nhs.net