Work for us
Business Change Officer
NHS AfC: Band 4
- Main area
- Administrative and Clerical
- Grade
- NHS AfC: Band 4
- Contract
- Secondment: 12 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 914-BSA4022
- Site
- Any NHSBSA office/Homeworking
- Town
- Newcastle Upon Tyne
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 06/06/2023 23:59
- Interview date
- 13/06/2023
Job overview
This is an important role supporting the delivery of change across Primary Care Services. The role involves working alongside Delivery Managers within the team and liaising with other business areas such as Technology, Digital, Portfolio and Finance on a variety of projects and requests.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
- Logging and tracking all change requests, providing updates for reports and keeping project systems up to date to reflect accurate status.
- Assisting the Delivery Managers with writing Business Case and Project Initiation Documents for activities on the Primary Care Services Roadmap.
- Producing accurate monthly Project Finance Reports and escalating any exceptions to Delivery Managers.
- Maintaining Portfolio Management Tool with all updates on project progress in a timely manner.
- Project delivery support activities such as responsibility for documenting actions, issues and monitoring risk and benefits logs.
- Attending meetings/working groups with internal and external stakeholders to support project activities.
- Assisting with project delivery and service improvement activities working alongside colleagues in PCS, Technology, Digital and Portfolio Teams.
- Carrying out desk top research and providing summary reports to help inform Delivery Managers.
- Organising workshops with internal and external stakeholders.
- Undertaking analysis on benefits achieved and service performance.
- Respond to queries and requests for information and liaises with internal and external contacts to clarify requirements or relay relevant information.
- Participates in the delivery of significant performance and service improvements and enhancements to Primary Care Services.
Working for our organisation
About us
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.
Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women’s networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you’re interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Detailed job description and main responsibilities
In this role, you are accountable for:
1. Logging and tracking all change requests, providing updates for reports and keeping project systems up to date to reflect accurate status.
2. Assisting the Delivery Managers with writing Business Case and Project Initiation Documents for activities on the Primary Care Services Roadmap.
3. Producing accurate monthly Project Finance Reports and escalating any exceptions to Delivery Managers.
4. Maintaining Portfolio Management Tool with all updates on project progress in a timely manner.
5. Project delivery support activities such as responsibility for documenting actions, issues and monitoring risk and benefits logs.
6. Attending meetings/working groups with internal and external stakeholders to support project activities.
7. Assisting with project delivery and service improvement activities working alongside colleagues in PCS, Technology, Digital and Portfolio Teams.
8. Carrying out desk top research and providing summary reports to help inform Delivery Managers.
9. Organising workshops with internal and external stakeholders.
10. Undertaking analysis on benefits achieved and service performance.
11. Respond to queries and requests for information and liaises with internal and external contacts to clarify requirements or relay relevant information.
12. Participates in the delivery of significant performance and service improvements and enhancements to Primary Care Services.
Person specification
Qualifications
Essential criteria
- NVQ Level 3 in Business Administration or equivalent
Qualities, Knowledge and Skills
Essential criteria
- Willingness to learn and work within a fast-paced, changing environment
- Good communication skills
- Ability to write clear reports/Business cases/options appraisals
- Self-starter, able to prioritise own workload and deliver results
- Great attention to detail
- Familiarity with Microsoft IT packages
Desirable criteria
- Knowledge of Primary Care Systems and Processes
- Knowledge of Project Management methodologies
Experience
Essential criteria
- Regular use of Microsoft IT packages including Excel
- Responsibility for collating and maintaining information resources eg reports, documents
- Either analytical or business administration experience
- Understanding of Primary Care Services
- Experience in writing reports, business cases, impact analysis
- Desk top research
Desirable criteria
- Experience in a delivery environment
- Business Improvement experience
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Susannah Clapcott
- Job title
- Operational Readiness Manager
- Email address
- susannah.clapcott@nhs.net
- Additional information
Cassandra Brady
Associate Delivery Manager
cassandra.brady@nhs.net