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Customer Service Advisor

NHS AfC: Band 1

Main area
Customer Service Advisor
Grade
NHS AfC: Band 1
Contract
Permanent
Hours
Full time 37.5 hours per week
Job ref
914-BSA1439-A
Site
Bridge House
Town
Newcastle Upon Tyne
Salary
£15,404 - £15,671 per annum
Closing
Today at 23:59

The NHS Business Services Authority (NHSBSA) is the main processing facility and centre of excellence for payment, reimbursement, remuneration and reconciliation for NHS Dental Practitioners, Pharmacists, NHS Pensions and other affiliated parties.

The NHS Business Services Authority (BSA) are currently recruiting for a number of Loss Recovery advisors to work at our award winning Customer Service Contact Centre. We are a shared services organisation for a number of NHS bodies and BSA departments with our contact centre based in the heart of Newcastle upon Tyne city centre, which has a number of excellent public transport links.

The successful candidates will have a natural talent for negotiation and influencing along with experience in a customer service as you will be taking inbound calls regarding Prescription or Dental Penalty charges within our Loss Recovery Department. There is an expectation to show empathy but at the same time be able to deal with some challenging conversations surrounding the penalty charges. A high attention to detail and accuracy is a must and you will enjoy working in a team environment. We are an inbound Contact Centre and there are no sales or cold calling involved within this role.

We are looking for people who want to do the right thing for the customer - but who also want to meet the objectives of the organisation. Maybe you’ve worked in a similar customer care role previously or you understand the burden of financial difficulties.

These are permanent positions with excellent opportunities for progression within the business to levels such as Team Managers and Deputy Manager’s career programs and even coaching roles. The NHS offers excellent working hours which are between 8am – 6pm Monday to Friday with only one in four Saturdays. We also provide dedicated support environment after an initial induction which is ran by Academy and Quality Coaches and technical specialists whilst offering the opportunities to be trained in other “non-Loss Recovery” based work streams.

The NHS are looking for enthusiastic and committed individuals to join the organisation, as part of your job it will be down to you to listen to the customers, understand their needs and come with the perfect solution to suit. If you are able to bring the patience, enthusiasm and people skills to put the customer first and help achieve the organisations ambition of providing the best customer service possible, then this could the job for you.

The Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.No smoking policyStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Age positiveDisability confident employer

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Further details / informal visits contact

nhsabsa.ccsrecruit1@nhs.net