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Business Innovation Customer Experience Delivery

NHS AfC: Band 7

Main area
NHS AfC: Band 7
Secondment for 12 months
Full time 37.5 hours per week
Job ref
Stella House
Newcastle Upon Tyne
£37,570 - £43,772 per annum
Today at 23:59
Interview date

The NHS Business Services Authority (NHSBSA) is the main processing facility and centre of excellence for payment, reimbursement, remuneration and reconciliation for NHS Dental Practitioners, Pharmacists, NHS Pensions and other affiliated parties.

An exciting opportunity has arisen for a Business Innovation and Customer Experience team member to join us within the Strategy, Business Development and Growth directorate at the NHS Business Services Authority (NHSBSA).  This is a new directorate and this opportunity has arisen to provide 12 months secondment cover.

The NHSBSA is a Special Health Authority and an Arm's Length Body of the Department of Health and Social Care (DHSC). We provide a range of critical central services to NHS organisations, NHS contractors, patients and the public.

Our purpose is to be a catalyst for better health which is reinforced and is aligned to our priorities of supporting the national agenda of workforce, technology, prevention and data, as well as delivery of the NHS Long Term Plan.  We have a vision of being the delivery partner of choice for the NHS.  We are transforming our services through digitisation, taking advantage of new technologies such as artificial intelligence and machine learning.

The Strategy, Business Development and Growth Directorate will play a key role in delivering our ambitions through the design, development and co-ordination of NHSBSA-wide activities.  The successful candidate will help drive innovation and new thinking so we are looking for candidates who are creative, engaging and inspiring.

The candidate will have contact with NHSBSA directors and senior leaders as well as external organisations and must therefore be able to deal with important and confidential information with professionalism.


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Further details / informal visits contact


Frances Walker