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Quality Information Processor

NHS AfC: Band 2

Main area
NHS AfC: Band 2
Secondment: for up to 3 Months
Full time: 37.5 hours per week
Job ref
Homeworking/Bridge House
Newcastle Upon Tyne
£18,005 - £19,337 per annum
Salary period
Today at 23:59
Who we are

We’re the NHS Business Services Authority. We provide critical central services to NHS organisations, NHS contractors, patients and the public.  Have you had a European Health Insurance Card (EHIC)? Perhaps you’ve had an Exemption Certificate or have a Pre-payment Certificate to spread the cost of your prescriptions? We issue those. Maybe you’re a member of the NHS Pension Scheme? We administer the scheme on behalf of the Department of Health and Social Care. Ever applied for a vacancy on NHS Jobs? That’s one of our services too.
Our vision is to be the ‘delivery partner of choice’ for the NHS. Our values were developed with our people, for our people and they reflect the fact that we CARE passionately about what we do. They are to be Collaborative, Adventurous, Reliable, and Energetic. We know that how we approach our work contributes to our colleagues’ health, wellbeing, and sense of connection to the business. We aspire to be a great, inclusive place to work.
Our drive to make things easier for our customers has seen us increase the digitisation of our services and we’re using new technology to deliver efficiencies and improve the customer experience. We gather data and use it to help the NHS make more informed and effective decisions, as well as reduce fraud, error, and waste. We also see an opportunity to contribute to the wider health agenda in terms of prevention and health inequalities.

We’re doing exciting things in a complex and challenging landscape so come and join us.
What we offer

Come and work for us and you’ll receive a benefits package that rewards your hard work and commitment, including a minimum of 27 days annual leave per year which increases with length of service plus Bank Holidays and the option to purchase additional leave, time off for volunteering, flexible working options, a generous Pension Scheme, access to loads of online and high street discounts including holidays, computers, insurance, mobile phones and meals out, and perhaps most importantly – a work/life balance.

An exciting opportunity has arisen for the position of Quality Information Processor, the post holder is responsible for checking the accuracy of various call streams for CCS and work streams for Customer Support

The post holder is responsible for the accurate entry of data to be utilised by a Quality Data Analyst. Working as part of a team, Quality Information Processors must be flexible, adaptable and prepared to move quickly between all tasks or duties.

There are two Quality Information Processor posts available, which consists of secondments for up to 3 Months.

You must have proven organisational skills, experience of managing workflow and multi-tasking together with providing excellent written and verbal customer service.

Candidates with experience of one or more of the following business areas are encouraged to apply:

  1. Front line processing of NHSBSA applications in Customer Support Services
  2. Experience of working with the NHSBSA's Contact Centre Services on EHIC/OHS/PPC Lines
  3. Experience of conducting quality checks and assurance for the NHSBSA

Step into healthStonewall Top 100 Employer 2020Disability confident leaderDefence Employer Recognition Scheme (ERS) - SilverEmployers Network for Equality & Inclusion

Documents to download

Apply online now

Further details / informal visits contact

Thomas Harley
Job title
Quality Manager
Email address
Telephone number
0191 2035942