Work for us

Detailed job description and main responsibilities

In this role, you are accountable for:

Specialist skills

1. Prioritising and managing a number of requirements across a range of skills and technologies, people and processes. 
2. Contributing and creating business cases, including estimating resources, budgets and timescales. 
3. Providing strong leadership to manage support issues and major incidents, whilst delivering a variety of sized change initiatives, and project. 
4. Implementing processes that manage application lifecycles, from implementing new services, modernising existing services and 
technologies, and retiring/replacing old products, services and technologies. 
5. Managing a number of conflicting priorities, with multiple development and technologies, dealing the management of day to day activities and 
general management of staff within multi-disciplinary teams. 
6. Driving the identification, prioritisation and implementation of improvements and efficiencies, thereby ensuring that the organisation derives maximum value from services. 

Staff Management

7. The management of day to day activities and general management of staff within multi-disciplinary teams. 
8. Enabling the performance of others, including objectives setting fully aligned to departmental and organisational objectives and goals, and 
the development and motivation of staff to achieve them. 
9. Conducting meaningful appraisals and 1-1s, identifying and meeting development needs, implementing, monitoring, evaluating and reporting 
on the impact and success of implemented training plans. Advises individuals on career paths and encourages pro-active development of 
skills and capabilities. Sets performance targets and monitors progress against agreed quality and performance criteria.
10. Receive and act upon and where possible resolve a range of escalations including staffing, disciplinary procedures, resourcing business and 
technical, to secure satisfactory outcomes. Where unable to resolve, providing sufficient detail, escalate to the appropriate levels within the 
organisations, within agreed policies, procedures and processes to ensure appropriate resolution. 
11. Undertake recruitment and selection in line with organisational processes, and participate in the implementation and delivery of initiatives to secure suitable resources, increase skills levels and develop talent pools to meet the changing needs of the business landscape.
12. Provide feedback to support and encourage teams and individuals to develop thinking and independently work through issues, to reach 
solutions based outcomes. Leading by example by seeking, providing and implementing individual feedback to improve ways of working and 
own performance. 

Knowledge Management

13. Keeping abreast of technological and maintain an excellent understanding of the use of technology in delivering business objectives. 
14. Maintains an in-depth knowledge of application(s) residing within BSA business streams providing specialist advice where necessary.
15. Identify and support opportunities for the team to further develop their skills to meet the changing needs of the business Taking ownership for 
decision making within own area, seeking support and feedback to develop well thought out solutions, processes and work as required, and 
in conjunction with agreed procedures.
16. Maintain own knowledge and expertise at the forefront of sector knowledge. Investigate research and development to support future 
business needs. Develop an understanding of emerging technologies and business opportunities

Financial Management

17. Responsibility for contributing to budget management processes in accordance with NHSBSA’s policies, standing orders, financial 
regulations and legislative requirements. 
18. Monitoring budget spend and resource estimates against projects, and change initiatives. 

Relationship Management

19. Identify opportunities, engaging and fostering relationships and partnership working within the organisation, and with third parties, to identify 
and deliver value to the organisation. 
20. Implements stakeholder engagement/ communications plans, such as handling of complaints; problems and issues; managing resolutions; 
corrective actions and lessons learned; collection and dissemination of relevant information. Uses feedback from customers and 
stakeholders to help measure effectiveness of stakeholder management.
21. Working collaboratively with Professional Leads to identify, implement and support team and individual development. 
Information Management
22. Implement, monitor and report on a number of areas including agreed service levels, KPI's and standards within team, reviewing individual 
and team performances including outputs from appraisals, development needs, and trends are identified, and anomalies understood and 
reports generated and delivered to agreed frequency, methods and processes.
23. Monitoring, reviewing accuracy and authorising a number of activities including financial claims leave requests and timesheet submissions at 
both team and individual level to both assure accuracy and to inform forward planning and resource management. 

Delivery Management 

24. Managing staff workload and completing own assigned tasks, to a high quality and within agreed timelines. Delivering continuous 
improvements to enhance own and business areas; 
25. Preparing plans to enable the delivery and management of projects and programmes undertaken by the team. Providing operational 
direction in the preparation of plans to deliver systems and service across the organisation. 
26. Manage and implement approaches strategies, standards, practices and policies across the team, ensuring and monitoring the timely 
delivery of business objectives within budget through the management of projects and programmes. 
27. Participating in procurement processes. Reviewing functional requirements and providing non-functional requirements to ensure the overall needs of the business are met..

In addition to the above accountabilities, as post holder you are expected to:

Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager.
Demonstrate NHSBSA values and core capabilities in all aspects of your work.
Foster an environment where your own and colleagues’ safety and well-being is promoted.
Contribute to a culture which values diversity and inclusion.
Comply with NHSBSA policies, procedures and protocols as they apply to your role.

Working relationships

Responsible to: Service Manager
Responsible for: Team members
Key relationships and connections:

Intelligent Client Service Managers and staff 
ICT Service Managers and Staff 
BSA Heads of Service and Directors
BSA customer teams
Senior ICT Suppliers 
Technical Operations Managers and Staff 
Peer Networks in ICT Architecture, Service Management and Intelligent Client functions