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Forecast, Planning and MI Manager

NHS AfC: Band 7

Main area
Workforce Planning
NHS AfC: Band 7
Full time - 37.5 hours per week
Job ref
Bridge House
Newcastle Upon Tyne
£40,057 - £45,839 per annum
Salary period
31/01/2022 23:59

An exciting opportunity has arisen to join our already successful and professionally accredited Workforce Management Team as a Forecast, Planning & MI Manager. The position will take a leading role in shaping planning across the service over the coming years as the organisation evolves and strives for greater efficiency as well as maximising new business opportunities.  

A key challenge over the coming years is ensuring that plans and modelling is aligned to the NHSBA’s digital agenda and that the opportunities this is expected to provide are fully understood and maximised so that plans reflect the evolving nature of all of our services.  

Working with the existing Forecasting and Planning Managers you will be jointly responsible for delivering accurate plans for the Contact Centre enabling teams to maximise resources to meet business requirements. The Workforce Team also provides planning and resource management expertise to other areas of the NHSBSA and therefore the ability to tailor plans to different services will be essential. This will involve back office environments as well as Contact Centre Services across multiple sites. 

You will be responsible for managing and developing a team and will be required to work with Team Managers, Operational Management Team colleagues and the Head of Contact Centre Services.  You will also be required to work closely with other services and building the appropriate relationships to ensure planning and forecasting in these areas is effective.  

Experience of working in a similar role within a Contact Centre is essential, as well as experience with a Managed Service environment. The post-holder will be naturally curious looking for improvements and new opportunities around both processes and technology, but balancing the need to achieve tight deadlines. 

The NHSBSA values and respects the diversity of its employees, and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. 

This post is open to both sites Newcastle and Fleetwood. Remote working will be also considered.

Stonewall Top 100 Employer 2020Disability confident leaderDefence Employer Recognition Scheme (ERS) - SilverStep into healthBetter Health at Work AwardTop 5 Best OrganisationsTop 25 Best Big Companies to Work forArmed Forces Covenant Gold AwardENEI TIDE Gold 2021

Documents to download

Apply online now

Further details / informal visits contact

Mark Henderson
Job title
Workforce Planning Manager
Email address