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Delivery Manager

NHS AfC: Band 7

Main area
Delivery Manager
NHS AfC: Band 7
Full time: 37.5 hours per week
Job ref
Stella House
Newcastle upon Tyne
£38,890 - £44,503 per annum
05/08/2020 23:59
Who we are

We’re the NHS Business Services Authority. We provide critical central services to NHS organisations, NHS contractors, patients and the public.  Have you had a European Health Insurance Card (EHIC)? Perhaps you’ve had an Exemption Certificate or have a Pre-payment Certificate to spread the cost of your prescriptions? We issue those. Maybe you’re a member of the NHS Pension Scheme? We administer the scheme on behalf of the Department of Health and Social Care. Ever applied for a vacancy on NHS Jobs? That’s one of our services too.
Our vision is to be the ‘delivery partner of choice’ for the NHS. Our values were developed with our people, for our people and they reflect the fact that we CARE passionately about what we do. They are to be Collaborative, Adventurous, Reliable, and Energetic. We know that how we approach our work contributes to our colleagues’ health, wellbeing, and sense of connection to the business. We aspire to be a great, inclusive place to work.
Our drive to make things easier for our customers has seen us increase the digitisation of our services and we’re using new technology to deliver efficiencies and improve the customer experience. We gather data and use it to help the NHS make more informed and effective decisions, as well as reduce fraud, error, and waste. We also see an opportunity to contribute to the wider health agenda in terms of prevention and health inequalities.

We’re doing exciting things in a complex and challenging landscape so come and join us.
What we offer

Come and work for us and you’ll receive a benefits package that rewards your hard work and commitment, including a minimum of 27 days annual leave per year which increases with length of service plus Bank Holidays and the option to purchase additional leave, time off for volunteering, flexible working options, a generous Pension Scheme, access to loads of online and high street discounts including holidays, computers, insurance, mobile phones and meals out, and perhaps most importantly – a work/life balance.

The NHS Business Services Authority has a growing digital agenda and an opportunity has arisen for a Delivery Manager to join the Digital Directorate to support its successful delivery.

You will work as part of a large, dynamic and vibrant department coordinating and managing multidisciplinary Delivery Team(s) to deliver products and services which meet the needs of our users. You will partner with the Service Manager and work under the direction of the Lead Digital Delivery Manager.

By joining our team you'll be working alongside some of the most passionate people to make digital services happen. We work in a supportive and positive environment, where continual learning is a real focus.

We believe in our services and the impact they have on improving the health of the nation. We’re designing digital services that meet user needs and are quicker, simpler and more efficient for the millions of people that use them every day. Our approach will bring you close to real users who depend on our services and you’ll get the opportunity to shape their future. The work we do really does matter.

What we're looking for…

As an Agile Delivery Manager you will be accountable for the effective, cross-functional delivery of products using agile/lean techniques.

You’ll be expected to:

  • manage multidisciplinary Delivery team(s) to achieve planned outcomes which deliver real value to our users
  • empower the team to self-organise effectively to optimise their chances of success
  • integrate efficiently with other (agile or non-agile) delivery teams
  • be accountable for governance within the team
  • set a good, sustainable delivery pace
  • resolve conflict and encourage collaboration
  • apply good agile delivery practice to plan, track progress and manage blockers and resources
  • lead on financial management, scope management and stakeholder management
  • help to dynamically organise delivery activities at a detailed level.

Step into healthStonewall Top 100 Employer 2020Defence Employer Recognition Scheme (ERS) - BronzeDisability confident leaderThe Employers Network for Equality & Inclusion is the leading employer network covering all aspects of equality and inclusion in the workplace.

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Apply online now

Further details / informal visits contact

Amanda Parry -