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Head of DDaT Delivery and Consultancy

NHS AfC: Band 8c

Main area
Digital, Data and Technology
NHS AfC: Band 8c
Full time - 37.5 hours per week
Job ref
Stella House
Newcastle upon Tyne
£70,417 - £81,138 per annum
Salary period
04/06/2023 23:59

Job overview

We are seeking a Head of Digital, Data and Technology (DDaT) Delivery and Consultancy, who can help us delivery our services, shape our strategy, and operating model as we continue to evolve and grow as a team.

Reporting directly to the Executive Director for Digital, Data and Technology, you will be responsible for the delivery of a portfolio of DDaT Services to a line of business, leading cross functional virtual teams

Working in a consultative capacity, advising, designing, and implementing DDaT solutions and services at a strategic level for our clients.

You don’t need to be a deep technical expert to be successful in this role, you will have a team of exceptionally talented colleagues to work with providing advice and guidance, we are looking for someone who is professionally inquisitive, asking the right questions to ensure our function delivers what is needed.

Most importantly you will be a leader who creates the conditions needed for your team to be their best, leading teams to have a clear purpose and creating an environment of empowerment regardless of hierarchy in support of achieving that purpose

What we offer

- 27 days leave (increasing with length of service) plus 8 bank holidays
- Career development
- Hybrid working model (we are currently working largely remotely)
- Active wellbeing and inclusion networks
- Excellent pension, 20.6% employer contributions
- NHS Car lease scheme
- Access to a wide range of high street discounts!

Main duties of the job

The main duties of this role include

  • Defining the strategic vision for a portfolio of national at scale services, identifying overarching service visions and improvements and landing the value created/benefits of delivery 
  • Partnering with peers from across the organisation, sponsors and external stakeholders including the Department of Health and Social Care.  
  • Building effective working relationships across senior customers and stakeholders at Director level both inside the organisation and externally 
  • Accountable for the implementation of new services often at pace and to deliver services of national significance.  
  • Use experience and expertise to guide and provide a consultative advice to commissioners and other external organisations in the delivery DDaT services. 
  • Creating an environment which enables delivery at pace, removing blockers and challenging “the norm” to improve 
  • Facilitating a team ‘mindset’ conducive to effective multidisciplinary work: ensuring full participation and commitment from all team members and mature relationships with stakeholders  
  • Supporting future DDaT strategic direction and ensuring opportunities for service development and service growth are identified 
  • Work closely with Service Owners to effectively forecast, plan and budget for the delivery of a portfolio of services ensuring the necessary governance is in place.  
  • Be an active member of the DDaT Leadership Team, working to develop, shape and promote the directorate.  

Working for our organisation

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women’s networks help our colleagues to be their authentic selves at work.

At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you’re interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.

Detailed job description and main responsibilities

In this role, you are accountable for: 

  • Delivery of national services and multiple products in-line with the sponsors and the organisations strategy and goals. 
  • Providing leadership and mentoring to Delivery Managers working within your portfolio. 
  • Providing leadership of multidisciplinary scrum team/s. 
  • Be an agile expert for internal and external stakeholders. Help foster a culture of continuous learning and improvement in the team and the wider organisation. 
  • Identifying, creating, embedding and maintaining motivated and self-organising teams.  
  • Identifying blockers to delivery and to facilitate the team to overcome them. 
  • Working with Commercial Business Partners to ensure appropriate contracts are in place to support delivery of our services.  
  • Manage budget and tracks spending and forecasts regularly and accurately for multi-million GBP programmes, including staff, non-staff costs and benefits delivery. Act as escalation point and resolve large or high risk commercial management issues and create or influence complex budgets across an organisation, product or programme view. 
  • Tracking and reporting of progress across the accountable portfolio of services 
  • Responsible and accountable for standing up teams and maintaining people profile going forward to meet service delivery need through addressing gaps appropriately.  
  • Establish, own and maintaining proactive relationships with senior external and internal stakeholders, and other delivery teams. 
  • Leading the Delivery Manager community ensuring the development of best practice and continued learning.   
  • On-going learning, personal and professional development and the development of the Digital Directorate as a whole 
  •  Building the capability of others in leading in a delivery environment 
  • Playing your agreed part in developing the organisation and Directorate as a whole.  
  • Act up for the Chief Digital, Data and Technology Officer as required. 

Person specification


Essential criteria
  • Leading delivery of digital services in a complex agile delivery environment including scaled agile.
  • Developing and implementing digital solutions to achieve transformational levels of change and efficiency in a complex organisation
  • Strategic service design from inception through to delivery, working with senior stakeholders to design and then subsequently create digital services at a strategic level
  • Successful management of business projects which have produced tangible benefits, for example, in terms of cost reduction, process improvement, product or service quality
  • Working in a diverse service delivery organisation
  • Building productive and collaborative working relationships with internal and external stakeholders in order to arrive at mutually acceptable solutions to business issues.
  • Across a number of business areas and awareness of key financial, legal and HR principles that need to be taken into account when managing extensive change.
Desirable criteria
  • Delivery of National Digital Services in government from Discovery through to Live.
  • Experience of working with suppliers and procurement frameworks including Government Digital Marketplace
  • Experience of producing Business Cases in line with HM Treasury guidance

Personal Qualities

Essential criteria
  • A drive for delivery
  • Innovation and creativity in the development of business solutions
  • Ability to manage varied and complex relationships to facilitate change and improvement
  • Willingness to take responsibility to take action
  • The ability to cope with ambiguity.
  • Tenacity and resilience


Essential criteria
  • Degree and/or significant experience in leading Digital Delivery
  • Appropriate recognised Agile methodology (SCRUM)
Desirable criteria
  • Project Management Qualification (PRINCE, MSP)

Employer certification / accreditation badges

Disability confident leaderStep into healthArmed Forces Covenant Gold AwardMenopause Friendly EmployerBetter Health at Work AwardTop 5 Best OrganisationsTop 25 Best Big Companies to Work forENEI Gold '22Stonewall Top 100 Employers in 2023LGBTQIE Top 100 2023LGBTQIE Gold Award 2023

Documents to download

Apply online now

Further details / informal visits contact

Helen Clapperton
Job title
Executive Assistant
Email address