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Information Support Team Member

NHS AfC: Band 4

Main area
Interest in data
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time 37.5 hours per week
Job ref
914-BSA2021
Site
Stella House
Town
Newcastle upon Tyne
Salary
£21,089 - £23,761 per annum
Closing
24/07/2019 23:59

The NHS Business Services Authority (NHSBSA) is the main processing facility and centre of excellence for payment, reimbursement, remuneration and reconciliation for NHS Dental Practitioners, Pharmacists, NHS Pensions and other affiliated parties.

The NHS Business Services Authority (NHSBSA) is the main processing facility and centre of excellence for payment, reimbursement, remuneration and reconciliation for NHS Dental Practitioners, Pharmacists, NHS Pensions and other affiliated parties.

The Information Services Support Team provide first line support and are a central point of contact for users of the NHS Business Service Authority (NHSBSA) Prescription Information Systems and data. Are you enthusiastic, self-motivated and interested in providing great customer service and promoting continuous improvement?

  • Do you enjoy investigative processes and analysing data?

We are looking for an enthusiastic and driven Team Member to join the Information Services Team.

You will have the skills to deliver excellent service to a diverse customer base. You'll have the ability to understand, interpret and explain complex information and will be able to prioritise your workload to enable you to deliver within tight timescales.

This is a role which will continue to develop and evolve in line with Information Services strategy.

To be effective in this role you will need to:

  • Display strong communication and interpersonal skills and the ability to interact with customers and stakeholders in a calm, confident and professional manner.
  • Make robust decisions based on sound analysis and understanding of data sets.
  • Be able to deal with sensitive and confidential data.
  • Be able to deal with change positively in a fast moving environment.
  • Have a strong team work ethic as well as the ability to work using your own initiative.

Daily cover from 8:00am until 5:00pm is required in the team. *Please note this is subject to change depending on business needs.

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Further details / informal visits contact

Ann Adamson on 0191 2035140