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Liaison Officer

NHS AfC: Band 5

Main area: Liaison Officer
Grade: NHS AfC: Band 5
Contract: Fixed term: 12 months
Hours: Full time - 37.5 hours per week
Job ref: 914-BSA4025

Site: Bridge House
Town: Newcastle upon Tyne
Salary: £28,407 - £34,581 per annum
Salary period: Yearly
Closing: 07/06/2023 23:59

Detailed job description and main responsibilities

In this role, you are accountable for:

Work closely with colleagues, sharing information and providing support to ensure best practice, most efficient working practices and limiting duplication of work.
Develop and manage the day-to-day relationships with partner organisations, providing the main point of contact, giving them regular feedback, and keeping them informed of developments.
Represent the BSA at internal / external conferences, meetings, seminars, and workshops promoting cost recovery. Create training packages and present to a wide audience.
Travel across the UK to promote identification and reporting of chargeable patients and support healthcare organisations.
Working closely with the communication team to create and deliver a communications plan.
Increase participation and engagement levels with Trusts across the UK. Understand the needs of the Trusts and be able to respond effectively with a plan of how to meet these.
Understand and interpreting regulation relating to cost recovery for the EEA and Switzerland and ensure any changes are relayed to OVM’s. Work with Trusts to better identify overseas visitors so they can ensure that they are charging the correctly.
Support OVM’s with the web portal. The portal is the mechanism that allows OVM’s to submit all costs.
Liaising with Overseas Visitor Managers, member states, customers, and any relevant internal and external stakeholders to discuss cases and seek conclusions.
Contributing to the ongoing review and development of our Overseas Healthcare operations, ad hoc audits and other quality assurance activities as required.
Support the cost recovery team to ensure that all submissions are processed in according with Governance frameworks, policies and procedures ensuring that accurate and auditable records of activities are maintained to ensure accurate recovery of all costs from Member States.

Person specification

Qualifications

Essential criteria

NVQ 4 or equivalent experience in Marketing / Stakeholder engagement.

Desirable criteria

Training qualification

Experience

Essential criteria

Understanding of Confidentiality and Data Protection Act.
Knowledge of NHS issues.
Accurate with the ability to prioritise own workload and work independently within established parameters.
Good oral and written communication skills.
Pays attention to detail.
Flexible and committed team player with the ability to use own initiative.
Capable of delivering within stringent deadlines.
Good organisation skills.

Desirable criteria

Worked in the NHS or other large organisation.
Able to identify and act on future needs and opportunities.

Personal Qualities, Knowledge and Skills

Essential criteria

Comprehensive and demonstrable Events Management experience across public or private sectors
Experience of marketing, promoting and advertising of events
Excellent communication in all mediums, e.g. oral / written / presentation
Experience of initiating and developing working relationships
Comprehensive ability to analyse data and information to identify trends and monitor performance.
Persistent and proactive approach to achieving goals
Excellent attention to detail in all areas of work
Excellent Organisational skills

Desirable criteria

Significant experience of events organisation, ideally in a NHS environment

The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.

At the NHSBSA we pride ourselves on being a Disability Confident Leader, Stonewall Top 100 employer and we’ve recently been awarded the Employers Network for Equality and Inclusion Gold Standard benchmark.

We offer an invitation to the first stage of the selection process for people with disabilities that wish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, where all of the essential criteria in the person specification are met.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

A copy of our Privacy Notice is available to view at the link below:

NHSBSA Privacy Notice