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Head of Business Innovation and Customer Experience

NHS AfC: Band 8c

Main area
Senior Manager
NHS AfC: Band 8c
Full Time 37.5 hours per week
Job ref
Stella House
Newcastle upon Tyne
£61,777 - £72,597 per annum
28/05/2019 23:59
Interview date

The NHS Business Services Authority (NHSBSA) is the main processing facility and centre of excellence for payment, reimbursement, remuneration and reconciliation for NHS Dental Practitioners, Pharmacists, NHS Pensions and other affiliated parties.

The Head of Business Innovation & Customer Experience is a key member of the Directorate Leadership Team. The post will have responsibility for leading, overseeing and driving the delivery of NHSBSA Business Innovation Lab, the Customer Experience Strategy and framework as well as supporting both internal and external programmes of work. Benefits identification and performance reporting on these activities to the Board and Leadership Team on is also a key part of the role. The Head of Business Innovation and Customer Experience will role model and actively participate in achieving the NHSBSA purpose and goals and wider system imperatives through the development and of an organisational and directorate culture that is open and empowers innovation and champions on-going service development and performance improvement.

This role will ensure that the NHSBSA remains alert to market innovation, client, commissioner and customer experience changes which in turn inform the business and strategy so that the NHSBSA remains competitive, identifies market change and positions the NHSBSA for future business successes within the wider system.

Deputises for the Executive Director of Strategy, Performance, Business Development and Growth as required.

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Further details / informal visits contact

For information and discussions please contact Allison Newell on 0191 244 6465 or