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Trainee User Experience Research Officer

NHS AfC: Band 5

Main area
User research
NHS AfC: Band 5
Full time 37.5 hours per week
Job ref
Stella House
Newcastle upon Tyne
£24,214 - £30,112 per annum
26/08/2019 23:59

The NHS Business Services Authority (NHSBSA) is the main processing facility and centre of excellence for payment, reimbursement, remuneration and reconciliation for NHS Dental Practitioners, Pharmacists, NHS Pensions and other affiliated parties.

You can help us to make the NHSBSA a more user-centred organisation.

You will be responsible for carrying out user research and reporting of customer insight activities for the NHSBSA under the supervision of a User Research Officer.

This role supports the digital project teams by identifying customer needs primarily through qualitative research. You will help to generate new and useful user insights, using agile research methodologies, translating these into features and actions that will enable our services to develop and iteratively improve their digital services for customers.

Step into healthDefence Employer Recognition Scheme (ERS) - BronzeDisability confident employerStonewall Top 100The Employers Network for Equality & Inclusion is the leading employer network covering all aspects of equality and inclusion in the workplace.

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Further details / informal visits contact


Helen Spires -


Chris Hewitson -