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Trainee User Experience Research Officer

NHS AfC: Band 5

Main area
User research
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time 37.5 hours per week
Job ref
914-BSA2069
Site
Stella House
Town
Newcastle upon Tyne
Salary
£24,214 - £30,112 per annum
Closing
26/08/2019 23:59

The NHS Business Services Authority (NHSBSA) is the main processing facility and centre of excellence for payment, reimbursement, remuneration and reconciliation for NHS Dental Practitioners, Pharmacists, NHS Pensions and other affiliated parties.

You can help us to make the NHSBSA a more user-centred organisation.

You will be responsible for carrying out user research and reporting of customer insight activities for the NHSBSA under the supervision of a User Research Officer.

This role supports the digital project teams by identifying customer needs primarily through qualitative research. You will help to generate new and useful user insights, using agile research methodologies, translating these into features and actions that will enable our services to develop and iteratively improve their digital services for customers.

Step into healthDefence Employer Recognition Scheme (ERS) - BronzeDisability confident employerStonewall Top 100The Employers Network for Equality & Inclusion is the leading employer network covering all aspects of equality and inclusion in the workplace.

Documents to download

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Apply online now

Further details / informal visits contact

 

Helen Spires - h.spires@nhs.net

or

Chris Hewitson - chris.hewitson1@nhs.net