Work for us
Quality and Knowledge Specialist
NHS AfC: Band 4
- Quality and Knowledge Specialist
- NHS AfC: Band 4
- 3 x 12 month secondment
- Full time: 37.5 hours per week
- Bridge House, Hesketh House, Wakefield House
- Newcastle upon Tyne, Lancashire, Wakefield
- £21,892 - £24,157 per annum
- Today at 23:59
We’re the NHS Business Services Authority. We provide critical central services to NHS organisations, NHS contractors, patients and the public. Have you had a European Health Insurance Card (EHIC)? Perhaps you’ve had an Exemption Certificate or have a Pre-payment Certificate to spread the cost of your prescriptions? We issue those. Maybe you’re a member of the NHS Pension Scheme? We administer the scheme on behalf of the Department of Health and Social Care. Ever applied for a vacancy on NHS Jobs? That’s one of our services too.
We’re doing exciting things in a complex and challenging landscape so come and join us.
Come and work for us and you’ll receive a benefits package that rewards your hard work and commitment, including a minimum of 27 days annual leave per year which increases with length of service plus Bank Holidays and the option to purchase additional leave, time off for volunteering, flexible working options, a generous Pension Scheme, access to loads of online and high street discounts including holidays, computers, insurance, mobile phones and meals out, and perhaps most importantly – a work/life balance.
An opportunity has arisen to join the Quality and Knowledge Team.
If you are a good communicator, are proactive and self-motivated and have a passion for exceptional customer service then this is the role for you.
The aim of Quality and Knowledge is to maintain our Knowledge base, support Citizen Services staff and managers and drive quality improvements across all work streams and customer contact methods.
You will work with colleagues at all levels and act as subject matter experts to deliver support to the Contact Centre, Customer Support, Loss Recovery and Overseas Healthcare Services. You will also collate and analyse Management Information and implement knowledge and quality driven improvements through collaboration with colleagues across Citizen Services.
You must possess substantial knowledge of Citizen Services processes and a passion for pro-actively improving the quality of those services through effective coaching, feedback and continuous improvement.
Documents to download
Further details / informal visits contact
- Jill Shevill
- Job title
- Quality and Knowledge Team Manager
- Email address
- Additional information
Jill Shevill - firstname.lastname@example.org
Norma Walton - email@example.com
Rebecca Gosling - Rebecca.firstname.lastname@example.org