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Internal Communications and Engagement Officer

NHS AfC: Band 6

Main area
Internal Communications and Engagement
NHS AfC: Band 6
Fixed term: for 12 months
Full time: 37.5 hours per week
Job ref
Stella House
£31,365 - £37,890 per annum
Salary period
22/10/2020 23:59
Who we are

We’re the NHS Business Services Authority. We provide critical central services to NHS organisations, NHS contractors, patients and the public.  Have you had a European Health Insurance Card (EHIC)? Perhaps you’ve had an Exemption Certificate or have a Pre-payment Certificate to spread the cost of your prescriptions? We issue those. Maybe you’re a member of the NHS Pension Scheme? We administer the scheme on behalf of the Department of Health and Social Care. Ever applied for a vacancy on NHS Jobs? That’s one of our services too.
Our vision is to be the ‘delivery partner of choice’ for the NHS. Our values were developed with our people, for our people and they reflect the fact that we CARE passionately about what we do. They are to be Collaborative, Adventurous, Reliable, and Energetic. We know that how we approach our work contributes to our colleagues’ health, wellbeing, and sense of connection to the business. We aspire to be a great, inclusive place to work.
Our drive to make things easier for our customers has seen us increase the digitisation of our services and we’re using new technology to deliver efficiencies and improve the customer experience. We gather data and use it to help the NHS make more informed and effective decisions, as well as reduce fraud, error, and waste. We also see an opportunity to contribute to the wider health agenda in terms of prevention and health inequalities.

We’re doing exciting things in a complex and challenging landscape so come and join us.
What we offer

Come and work for us and you’ll receive a benefits package that rewards your hard work and commitment, including a minimum of 27 days annual leave per year which increases with length of service plus Bank Holidays and the option to purchase additional leave, time off for volunteering, flexible working options, a generous Pension Scheme, access to loads of online and high street discounts including holidays, computers, insurance, mobile phones and meals out, and perhaps most importantly – a work/life balance.

We’re looking for a proactive and creative Internal Communications and Engagement Officer to help strengthen the connection our people have to their work, colleagues and to the organisation.

You will play a key role in ensuring our colleagues feel valued and empowered, with a clear understanding of the impact their role has within the organisation, the wider NHS and the difference they make. 

You’ll support the development and delivery of an internal communications and engagement strategy that enables business performance and improves organisational capability.

Working collaboratively with key internal stakeholders, you’ll design and implement exciting initiatives which will increase communications and engagement across the whole organisation as well as targeted interventions to drive engagement in specific business directorates.

You’ll also be responsible for gathering employee feedback through a variety of mechanisms to measure engagement and using insight to improve.

We’re looking for a strong team player, able to build and maintain relationships and committed to an ethos of continuous improvement.

The ability to work dynamically in an environment of change is critical, as is a positive outlook and attitude.

This post can be considered as a secondment opportunity.

Step into healthStonewall Top 100 Employer 2020Disability confident leaderDefence Employer Recognition Scheme (ERS) - SilverEmployers Network for Equality & Inclusion

Documents to download

Apply online now

Further details / informal visits contact

Sharron Hodson
Job title
Internal Communications and Engagement Manager
Email address
Telephone number
07776 680618
Additional information

For an informal conversation about this post please contact:

Sharron Hodson

Internal Communications and Engagement Manager

on 07776 680618 /