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ESR Senior Account Manager (South)

NHS AfC: Band 8b

Main area
Account Manager
NHS AfC: Band 8b
Full time: 37.5 hours per week
Job ref
5th Floor, Don Valley House
£53,168 - £62,001 per annum
Salary period
27/10/2020 23:59
Interview date
Who we are

We’re the NHS Business Services Authority. We provide critical central services to NHS organisations, NHS contractors, patients and the public.  Have you had a European Health Insurance Card (EHIC)? Perhaps you’ve had an Exemption Certificate or have a Pre-payment Certificate to spread the cost of your prescriptions? We issue those. Maybe you’re a member of the NHS Pension Scheme? We administer the scheme on behalf of the Department of Health and Social Care. Ever applied for a vacancy on NHS Jobs? That’s one of our services too.
Our vision is to be the ‘delivery partner of choice’ for the NHS. Our values were developed with our people, for our people and they reflect the fact that we CARE passionately about what we do. They are to be Collaborative, Adventurous, Reliable, and Energetic. We know that how we approach our work contributes to our colleagues’ health, wellbeing, and sense of connection to the business. We aspire to be a great, inclusive place to work.
Our drive to make things easier for our customers has seen us increase the digitisation of our services and we’re using new technology to deliver efficiencies and improve the customer experience. We gather data and use it to help the NHS make more informed and effective decisions, as well as reduce fraud, error, and waste. We also see an opportunity to contribute to the wider health agenda in terms of prevention and health inequalities.

We’re doing exciting things in a complex and challenging landscape so come and join us.
What we offer

Come and work for us and you’ll receive a benefits package that rewards your hard work and commitment, including a minimum of 27 days annual leave per year which increases with length of service plus Bank Holidays and the option to purchase additional leave, time off for volunteering, flexible working options, a generous Pension Scheme, access to loads of online and high street discounts including holidays, computers, insurance, mobile phones and meals out, and perhaps most importantly – a work/life balance.

The NHS Electronic Staff Record (ESR) Programme is part of Workforce Services within NHS Business Services Authority.

The ESR team has an opportunity for an individual to join the NHS Senior Account Manager team.  The individual will lead on the coordination of regional ESR implementation, communications and engagement activity across the South of England.

This is an exciting time to join the NHS ESR team, in a role with significant strategic influence, with an increased focus on supporting NHS organisations to maximise their use of the Electronic Staff Record solution to support the workforce goals set out within the NHS People Plan, and streamline HR processes to achieve a wide range of productivity and efficiency benefits.

The Communications and Engagement team plays a key role in promoting the capabilities of the ESR solution at a regional level. This includes influencing senior stakeholders as part of our strategy to support NHS organisations and employees to take ownership of, and realise the benefits of the ESR solution.

If you 're the ambitious, highly focussed and delivery orientated individual that we are looking for, you will join an established team of Senior Account Managers and lead all aspects of ESR implementation, communications and engagement activities across the South of England.  You will be responsible for identifying and delivering key objectives, managing a team of Functional Account Managers and Implementation Advisors and coordinating activities across the region. 

The ideal candidate must have a strong engagement background and demonstrate an ability to build and maintain strong strategic relationships with our key regional stakeholders; influencing Directors, Executives and senior leaders in the NHS, ensuring that the reputation of ESR as the Workforce Solution for the NHS remains strong. You will work within the allocated region; developing a regional framework that will enable you and your team to deliver against growth targets that will lead to increased ESR usage, and work with senior stakeholders to embed ESR into workforce strategy across the broader Health and Social Care landscape; developing and managing sustainable regional relationships and networks is key to this role.

The successful candidate will be able to demonstrate a sound knowledge of the ESR solution and a comprehensive understanding of the changing Health and Social Care landscape and have experience, and/or an excellent understanding of NHS Workforce management and strategic direction. This is key to enabling the ESR team to execute our strategy going forward. Excellent communication and engagement skills, experience of NHS communications and project management experience, energy and enthusiasm are also key attributes to joining a national team that is passionate about helping the NHS get the most from Workforce solutions. 

The post holder is required to travel to support the allocated areas and team members and attend regular meetings with the wider ESR team in both our Sheffield and Warwick offices (subject to the NHSBSA’s current coronavirus guidance).

Potential applicants who wish discuss the role should contact Clare Murdoch, NHS ESR Head of Strategic Communications & Engagement on 07854 255123.

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Documents to download

Apply online now

Further details / informal visits contact

Clare Murdoch
Job title
NHS ESR Head of Strategic Communications & Engagement
Telephone number
07854 255123